Tim O'Reilley on "Piracy"

A lot of people have pointed to Tim's article and exclaimed, "He gets it and they don't!" Now while this is true, Tim does have an unfair advantage over the companies that form the RIAA and the MPAA.

"What's even more interesting, though, is that our enforcement activities are customer-driven. We receive thousands of emails from customers letting us know about infringing copies and sites. Why? They value our company and our authors, and they want to see our work continue."

The customers of the RIAA and MPAA don't have this same respect. Many feel as though they have been taken advantage of since the CD came out, or even before that. O'Reilley Publishing has worked extremely hard to build up that kind of customer loyalty. I hope I'm wrong, but I don't see the entertainment cartels working on pleasing customers, but rather dealing with them through legislation.