The User Is Rarely Right

So, Zeldman's missed three distinct warning that his Flickr Pro account was about to expire. He wrote about it. He got feedback. He wrote about it again. In-between I made snarky comments in my del.icio.us entries (it's just like leaving a comment, only different!). My basic point on the first was that just because he had a problem with Flick, it didn't automatically make it a usability problem. My second point was that his idea that there is such a thing as usable to "all users" is just insane. I'm not saying that you shouldn't strive for 100% coverage, because that will make your site better, but there is no perfect score in this game. Ever.

I understand that his blog is his soap box when he wants it to be, and that's dandy. Go shout from the mountain tops! Let it rip! Say what's on your mind. But if you're on a popular box and you start speaking crazy talk, you should expect a few people to point and whisper about the crazy guy talking to the rocks.

I'm just sayin'...but enough about Zeldman, I've been neglecting my rocks.